Ghost of zoom taking up my storage. | Community
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Newcomer
November 21, 2021
Question

Ghost of zoom taking up my storage.

  • November 21, 2021
  • 1 reply
  • 18 views

Hello, I've been having a problem where I deleted zoom, but when I go to my program downloads,  it shows up as taking up 3 gb. Upon trying to delete this, i am met wit the error: "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." I have already tried the "CleanZoom" application which crashed imminently every time i started it up even after deleting and reinstalling it multiple times. I want nothing to do with zoom anymore and just want it to stop leeching storage from my device. Tired and frustrated. Please help!

    1 reply

    CarlaA
    Community Champion | Employee
    Community Champion | Employee
    November 23, 2021

    Hi @Kami, welcome to the Zoom Community!

     

    I am sorry to hear that you are having issues uninstalling Zoom from your device. Please follow the steps in this article to completely remove Zoom from your computer. https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom. If you are unable to do so after following these steps, please let me know.

     

    I hope this helps!

    Zoom Moderator
    -CA

    Please click Accept as Solution if this answered your question.