Get meeting information after downgrading your account | Community
Skip to main content
S
Newcomer
stevezoom
Newcomer
September 5, 2021
Question

Get meeting information after downgrading your account

  • September 5, 2021
  • 1 reply
  • 13 views

I purchased the PRO plan for one month for an event I hosted. After my event was done, I was able to see who tuned into the meeting, the chat log and all other related information. After my one month subscription was up, I downgraded to the BASIC plan however, all the information I had access to in my previous meetings while I had the PRO plan are all gone. I am wondering if there is a way to get back these information? Do I have to purchase the PRO plan again and the information will appear again?

    1 reply

    Bort
    Employee
    Bort
    Employee
    September 7, 2021

    HI @stevezoom 

    Reporting data is only accessible when you are a Licensed user, so when you downgraded, the access was lost. If you upgrade, you should see your reporting data again, unless the meeting was more than a year ago, as that is the maximum range of reporting. 

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.