Frozen Menu, Captions, Transcript, Chat; on-screen interactivity frozen/disabled? | Community
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rloparo
Newcomer
September 3, 2021
Question

Frozen Menu, Captions, Transcript, Chat; on-screen interactivity frozen/disabled?

  • September 3, 2021
  • 14 replies
  • 13 views

Has anyone had issues since PC 32-bit/64-bit version 5.7.5 (and continuing) with the title issues???

 

When I'm a participant (or host/co-host) with Captions/Transcript enabled, my lower Menu bar freezes up sporadically.  I'm especially aware of the issue when I see the captions frozen/stuck and/or Chat stops working.  When I try to interact with the menu bar - I can't see any response from the app for mute/unmute, start video/stop video, or the ^ (up caret) to open up the sub-menus.  My mouse shows on the screen, but I don't see the result of my clicks.

This on-screen interactivity is frozen/disabled!

 

If I try to go into chat and type, nothing show.  People have told me they have tried to chat to me and they get a message that I'm no longer in the meeting, YET they still see me on screen with my camera!

 

This is so confusing.  I've tried the 32-bit and the 64-bit versions (PC), for 5.7.5, 5.7.6, and 5.7.7--and my interactivity, captions, and ability to even close/leave the Zoom are all frozen/inaccessible.  The only way I've found is to start up the Windows Task Manager and force-close the Zoom app (usually there are 2 instances of it running!).  Once it's closed, I can then restart and rejoin the meeting.

 

It's a huge nuisance because I don't know when it will happen/if it will happen.  And it's always at the most inopportune moments!  Zoom and Community, HELP!!!  Anyone else have this issue?  Why is the whole app interactivity freezing yet I can still see others, hear others, and they can see/hear me?

 

-Bob

 

P.S.  I'm running Windows 10 Home on a Lenovo Legion 5 gaming laptop,  Intel i7, 2.60 GHz, 16GB RAM, 500GB SSD.  I am using an old iPhone XS Max as my webcam, through the Reincubate Camo Studio Pro video-cam app (connected via USB A, 3.0).  I've also get 2 extension screens for my laptop (USB A, 3.0) and a headset with boom mic connected via USB A, 3.0).

      14 replies

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      S
      Newcomer
      SharonEnglish
      Newcomer
      October 1, 2021

      I opened a ticket with Zoom about this issue and was asked to upgrade to version 5.8. That seems to have resolved the issue. 🙂

      S
      Newcomer
      Sharipw
      Newcomer
      October 6, 2021

      Have you had any problems since you updated? I had a disastrous workshop today with 40 people. everything froze - I had to leave and comeback 4 times 

      J
      Newcomer
      JDB
      Newcomer
      October 6, 2021

      So I updated to 5.8.0 before my Board meeting last night and I am happy to report that I did not encounter any issues. I was connected for almost five hours with no freezing. I still plan to conduct further testing but this is a promising start.

       

      I was the host, Live Transcription was enabled and I was recording...my settings were the same as previous webinars where I did encounter freezing.

      J
      Newcomer
      jchappel
      Newcomer
      December 8, 2021

      Happened to me just today. Tried transcriptions for the first time due to an ADA user. Horrid results. Updated to v 5.8.7 just before meeting. Same results listed in this thread, kicked off my own meeting, reconnect muted, cant unmute, no mouse recognition, happened continuously.  Weird thing is, we were fine for about 45 minutes, then all heck broke loose, and it was a continuous struggle for the next 30 min. Couldn't even end the meeting. 

      P
      Newcomer
      Philloch
      Newcomer
      December 23, 2021

      I’ve had this problem on iOS. Using latest ipad(M1) and latest zoom update. Frozen screen when participants window open. Still able to use the participants tab but everything else is frozen.  Anyone had any fixes? 

      M
      Newcomer
      mma
      Newcomer
      January 7, 2022

      Hi,  has anyone else had any experience resolving this issue, specifically as an attendee/participant?

       

      I am encountering similar issues with Zoom freezing/ becoming unresponsive and buttons on the menu bar disappearing while using live transcription as a meeting participant. It happens when I enter/exit breakout rooms (and I think I remember it happening in the past just from minimizing/maximizing the window while live transcription is on). The only thing I can do in the moment is restart my computer and rejoin the meeting without live transcription. I am using the latest Zoom and Windows update.

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