Freezing - how do I know whose end the problem is on? | Community
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Explorer
blueaster
Explorer
January 27, 2022
Question

Freezing - how do I know whose end the problem is on?

  • January 27, 2022
  • 2 replies
  • 19 views

Hello,

 

When I am zooming with another person and they freeze - I can no longer hear them and they freeze as a still image - how do I know if the problem is on my end or if it's on their end? 

 

Thanks so much!

    2 replies

    Bri
    Community Manager
    Bri
    Community Manager
    January 27, 2022

    Hi @blueaster! One thing you could try doing to test your internet connection is joining a test meeting 😃

    B
    Explorer
    blueasterAuthor
    Explorer
    February 1, 2022

    Hi, thanks for your suggestion! The issue is intermittent, so it's hard to pin down whose end it's on. Everything seems fine most of the time, so not sure what to do in the moment when it happens.

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