Free account links not working in Desktop App

Forum|Forum|4 years ago
January 15, 2022
1 reply
9 views

I come here to check if anyone has had the same problem. I have a free account and use the link for my classes, I am a teacher. It turns out that for about two weeks now I can no longer log in with any free account link on my Desktop App - I've tried three free accounts from different people. In the mobile App they work well. I've done everything that was suggested to solve the problem 104101, but I believe it is not my computer, because I'm using the link from an acquaintance who has a paid account, and this one works perfectly on the Desktop App.

R

rn-zm

Community Manager

Hey @GabrielaG this error code means that you are having Connectivity issues with Zoom's servers.

If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings or your local firewall settings.
Antivirus software may be blocking your connection to Zoom. Disable the service and try again.
Finally, check with your Internet service provider that you can connect to the Zoom service. There is a further reference at https://support.zoom.us/hc/en-us/articles/204731895-Error-codes-and-messages-for-meetings-and-webinars

After checking the above let me know your findings 😄

G

GabrielaGAuthor

Explorer

Hello! I thank you for your message. I've tried everything you mentioned above, and the problem i really not in my PC. I've created a new account because it was impossible to connect with the old one. After one month and a half of using the new account... THE SAME PROBLEM AGAIN. The problem is not in my PC, because I can connect on my PC with a friend's account (which is paid)... I don't remember reading about free accounts being locked after a time of use. It has caused a lot of inconvenience, so I've decided to use another platform to give my lessons.

Thanks again for your time answering it.

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