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Newcomer
Shinmen_Takezo
Newcomer
August 17, 2022
Solved

File sharing

  • August 17, 2022
  • 2 replies
  • 2 views

Host sent pdf file from his Computer on Zoom Chat, but participants can't see this pdf file?

Host confirm from Zoom web portal that the settings for in-meeting file transfer are set to On.

    Best answer by Ray_Harwood

    Please note that file sharing via in-meeting chat is only available to desktop users. See prerequisites here:

    https://support.zoom.us/hc/en-us/articles/209605493-Sending-a-file-in-meetings-and-webinars

     

    Can you confirm that users not receiving shared PDF files are on desktop computers?

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_HarwoodAnswer
    Community Super Champion | Customer
    August 17, 2022

    Please note that file sharing via in-meeting chat is only available to desktop users. See prerequisites here:

    https://support.zoom.us/hc/en-us/articles/209605493-Sending-a-file-in-meetings-and-webinars

     

    Can you confirm that users not receiving shared PDF files are on desktop computers?

      S
      Newcomer
      Shinmen_TakezoAuthor
      Newcomer
      August 20, 2022

      Hi Ray, thanks for the advice. 

      Tested out with my classmates yesterday on Zoom. Confirmed that the ones on laptop were able to download the pdf file I shared on Zoom Chat. whereas those one mobile phones were not able to see the pdf file at all. 

       

      Thanks for the sharing. 🙏

        N
        Newcomer
        NF_QUAL_2021
        Newcomer
        November 18, 2022

        Ideally, it would be nice to have a consistent file-sharing user experience on both mobile, desktop and web devices. 

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