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easymonitorptyl
Newcomer
August 23, 2021
Question

Failed recordings

  • August 23, 2021
  • 1 reply
  • 10 views

Hi everyone, I'm a paid subscriber of Zoom.  We always record our meetings.  This past week every recording has failed.  Can you please tell me why?   I need my meetings recorded for compliance and training purposes.  When recordings fail, this is very inconvenient for us.

 

    1 reply

    jdott16
    Community Champion | Employee
    jdott16
    Community Champion | Employee
    August 23, 2021

    Hello @easymonitorptyl 

    The fastest way for a resolution here would be to submit a support ticket with the failed recording meeting numbers so that a support agent can see what is causing this issue so it does not persist on your account. You can find out more information on submitting a support ticket here: https://support.zoom.us/hc/en-us/articles/201362003 I hope this helps!

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