Failed camera when using virtual backgrounds | Community
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Explorer
July 22, 2022
Question

Failed camera when using virtual backgrounds

  • July 22, 2022
  • 2 replies
  • 13 views

Is anyone experiencing an error message when using the pre set virtual backgrounds on video Zoom? 

 

When i log on and turn on my camera without a virtual background all is well. However when i choose any virtual background i get an error message and then the video freezes. 

 

Can anyone help?

    2 replies

    Bri
    Community Manager
    Community Manager
    July 25, 2022

    Hi @LyndonGumbs, and welcome to the community! Can you recall what the error message said? 

    Explorer
    July 26, 2022

      Hi it said "Zoom quit unexpectedly"
    Generate a crash report to resolve this problem

    i attached a snapshot