fading audio only with Zoom (airpods connected via my Mac)

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Hi all,

In the past couple of weeks participants complained that my audio was fading in and out with Zoom. I bought new headphones, troubleshooted with Apple and have concluded the issue is exclusively with Zoom. In mentioning it to a client he and a colleague have also had this issue with Zoom in the past couple of weeks. My current workaround in dialing in for audio which has no issues. I'm working off a strong fiber wifi.

Anyone else experiencing this or have tips on how to remediate?

Thanks!

Audio

bstrelko

Community Champion | Customer

Can you replicate the issue when performing a microphone test (with the selected headphones set for both mic and speaker) in Settings->Audio?

If so, try adjusting the background noise suppression level (also in this sub-menu) and toggling 'Automatically adjust microphone volume' to see if software processing is the culprit, rather than your hardware's raw audio into zoom.

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C

cyndipadgham

Newcomer

I can't find automatically adjust audtio. I have followed all your instructions and it's just not there. My audio fades in and out! Frustrated!

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