External camera glitching in Macbook
Dear Zoom community,
I’m really hoping for your help. I’m not techy, so I’m trying to include all the relevant info – apologies in advance for any missing bits/things that aren’t clear.
I have a Macbook 13” running Sonoma 14.7.1, and am using Zoom Version: 6.2.11 (43613). I use Zoom professionally, but as the Mac camera is such poor quality, I have been using an external camera – a Logitech for Creators StreamCam, full HD 1080p 60Fps, USB-C. Alas, something very weird started to happen in Zoom about 4 months ago where the visual screen glitches, splitting the screen repeatedly. This is also happening with another x2 cameras I got to try and resolve the problem – a Logitech Webcam C920 and a Razer Kiyo X (both of which are USB-B so needed a converter). All of the cameras work fine in a Lenovo laptop running Windows, and they all work fine in other video apps on the Mac, like Google meet, Photobooth etc (although once the splitting was happening in the Logitech GHUB screen too with the Logitech Webcam C920).
With the help of my partner, we’ve tried downloading old versions of Zoom (still the same problem), multiple reloads and restarts, deselecting: “optimize quality of the video I send with de-noise,” changed the anti-flicker to 50 (although it’s not a flicker – it’s a splitting of the screen)… I've tried turning off hardware acceleration with no luck.
Anything else I could try?! Thank you so much for your thoughts.
Sophie