External Cam doesn't work with Zoom | Community
Skip to main content
H
Newcomer
heartfelt7247
Newcomer
February 16, 2022
Question

External Cam doesn't work with Zoom

  • February 16, 2022
  • 1 reply
  • 6 views

Internal camera on my Surface Pro is broken.  The external camera I purchased works well but not with Zoom, When I enter a Zoom meeting I can see the other party(ies) but they can't see me.  Does anyone know how to fix ? I have several upcoming Telehealth meetings and need to connect.

    1 reply

    Bort
    Employee
    Bort
    Employee
    February 16, 2022

    Make sure to check the camera that is selected in Zoom. It could be that Zoom is still trying to access the broken camera. 

     

    You might also make sure that no other apps are using the camera at the same time as Zoom. If another program is using the camera, Zoom cannot also access it at the same time. 

    H
    Newcomer
    heartfelt
    Newcomer
    February 16, 2022

    Thanks! That fixed it!

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.