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Newcomer
Oct 14, 2026 5:07 PM UTC
Question

Exporting Custom Questions for Registrats

Like others, I've created custom registration questions, but the responses do not appear when I generate a registration report. I've reviewed several help articles and community discussions but haven't found a solution.

Has anyone been able to successfully include custom registration question responses in their reports? If so, could you share the steps or any settings I may be missing?

    1 reply

    Employee
    Oct 15, 2026 12:53 PM UTC

    custom registration question responses only show up in the Meeting and webinar registrations report (Reports → Meeting and webinar registrations) — not in attendance or other reports. If you're already pulling that report and answers are still missing, check a few things: make sure you exported after the question was saved, confirm registrants actually answered after that point, and verify the question wasn't disabled at the account/group level (there's an "Enable custom questions" setting admins can toggle).

    One known gap to flag: Multiple Choice and Long Answer question types have been reported as not appearing in the Registrants Report export (and can't be used as report filters) — this looks like a platform limitation rather than something you're missing in setup. If your affected questions are one of those two types, that's likely why, and it's worth raising a support ticket.

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