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H
Newcomer
HungNguyen
Newcomer
September 22, 2021
Question

Error with zoom

  • September 22, 2021
  • 1 reply
  • 6 views

- When I join the meetings, I was out from the meetings every 5 minutes. Sometimes, it automatically re-join the room again for me but sometimes, I have to join again by myself. It kick me out every 5 minute and that make me angry. I don't know why.

 

- If it does not kick me out,  zoom will be not responding and never respond again if I do not close and open it again. So I have to join again. 

 

Please help me I do not know what problems am I facing and how to solve it

Thank you for all your help.

    1 reply

    C
    Community Champion | Employee
    colegs
    Community Champion | Employee
    September 22, 2021

    Please verify your system specs for CPU, memory and your network bandwidth.  From the sound of it, it would appear that you are either running on a computer that is not compatible with Zoom, or you have insufficient bandwidth to support audio and video.

    H
    Newcomer
    HungNguyenAuthor
    Newcomer
    September 22, 2021

    I use the gaming laptop with I7 11370H, 8GB ram and when I test the internet, I receive about 85 Mbps. It still be not responding or kick me out of the room for no reason even I re-installed it many times.

    C
    Community Champion | Employee
    colegs
    Community Champion | Employee
    September 22, 2021

    Are you getting any errors in the event log, or is there any other error message you are seeing?  Are you connected to a VPN or behind any other sort of firewall?  This is definitely not normal, and the specs on your machine are adequate. 

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