Error with seeing my teachers shared screen. | Community
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Newcomer
October 19, 2025
Question

Error with seeing my teachers shared screen.

  • October 19, 2025
  • 2 replies
  • 12 views

All of my friends can see her shared screen, but I can only see her webcam. 
it says "Something went wrong, Error code: 0x80040205.

2 replies

jdott16
Community Champion | Employee
Community Champion | Employee
October 21, 2025

Hello @shdes 

 

For this issue please attempt the following troubleshooting, and if one step does not work please move onto the next step:

  1. Perform a clean uninstall of Zoom and reinstall: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146
  2. Exclude Zoom from Antivirus software: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058758
  3. Verify that you are on the latest version of WebView2: https://developer.microsoft.com/en-us/Microsoft-edge/webview2/?form=MA13LH
  4. Reboot computer.

If these steps do not assist, please submit a case to Zoom support outlining the above process which did not work and our teams will be able to further assist.

 

I hope this helps and if this answers your question please make sure to mark this as a solution.

Thank you,
Jake

Newcomer
October 21, 2025

Thank you