Error in accessing many functions | Community
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Newcomer
February 22, 2025
Question

Error in accessing many functions

  • February 22, 2025
  • 1 reply
  • 2 views

@oinky 

I am running free Zoom plan in Windows 11. Once I launch the zoom I have had many issues in accessing many functions which include but not limited to docs, scheduler, whiteboard etc.

 

The error message is "You have run into an error we're trying to identify.  Please submit a report to help us fix it.".

Only the Whiteboard has another error message "Unable to load this whiteboard. Error code: 300001"

 

I have install and reinstall multiple times to no avail.

 

I have had no issue attending a Zoom meeting but when someone shares the whiteboard I'm unable to see it but only the error message.

1 reply

Newcomer
March 20, 2025

I encountered the same problem, have you solved it?

MGSR
Community Manager
Community Manager
March 25, 2025

Hello @ParkPlace,

Welcome to the Zoom Community! We're glad to have you here.

May I know what device you are using the app on, operating system and Zoom version?