Error Code 124

Forum|Forum|4 years ago
October 21, 2021
2 replies
31 views

Hi,

When I tried to retrieve my local recording from the recording list on my sign-in home page, I got an invalid link prompt. Error 124: That I must sign in with the same zoom account on the web. I was already signed in and so not sure what is the problem. Anyone can help?

Also, if I want the video recording, should I save it on Cloud instead?

ChrisO

Specialist

Just a guess, but it may be related to how Zoom places local recordings in the current user's documents folder. If the current PC user does not match the current Zoom user it may be causing an issue. If the recording was successful you should be able to find under one of the directories below depending on the OS you are using:

S

suebfoster

Newcomer

When I found the file, it opened in Excel instead of as an audio file....any advice to actually open and share it as an audio file?

ChrisO

Specialist

The audio file should be in an M4A format which should open with your default media player. If it is not opening with your media player, you can try selecting the file (single left click) then right-click on the file and find the "Open with" option in the list. If your media player is not listed as an option select the "Choose another App" option and locate your media player.