Error Code: 1005 | Community
Skip to main content
R
Newcomer
rahim
Newcomer
February 4, 2022
Question

Error Code: 1005

  • February 4, 2022
  • 1 reply
  • 9 views

I have not been able to log into a Zoom meeting on my MacBook and iPad. This is what I get after there is no connection.

"The server encountered an internal error and was unable to process your request. Error Code: 1005"

 

Can someone help me?

 

Rahim

 

      1 reply

      R
      Community Manager
      rn-zm
      Community Manager
      May 23, 2022

      Hi @rahim Error 1005 indicates Zoom is not able to connect to your network environment.

       

      Here are some suggestions to troubleshoot:
      - If you are on a network with a firewall or a proxy, please contact a network administrator to check your Firewall and Proxy Settings.
      - Antivirus software like McAfee Web Protection or AVG may be blocking your connection to Zoom. Please try to disable the service and try again.
      - Check with your Internet Service Provider to check that you can connect to the Zoom service.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.