Error 5003 | Community
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Newcomer
Musab_Ahmed
Newcomer
November 4, 2022
Question

Error 5003

  • November 4, 2022
  • 1 reply
  • 4 views

hey, I have a problem with joining the meeting via Zoom. When I open the Zoom application on the iPad, the problem appears, but if I open it from the computer or any other device, I can enter, so I think that this problem is only in Zoom on my iPad how can i solve this problem.

    1 reply

    F
    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    November 4, 2022

    If you are receiving error code 5003, this means that an issue is preventing a connection between your device and Zoom’s servers.

     

    How to fix it

    To solve this issue, perform any of the following solutions:

    Reinstall Zoom

    1. Uninstall Zoom.
    2. Download and install the latest version of Zoom.

    Check your network firewall and proxy settings

    • Contact a network administrator to check your firewall and proxy settings.
    • Disable any antivirus software that might be interfering with your connection.
    • Check with your internet service provider if you can connect to the Zoom service.
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