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J
Newcomer
JayTufele9
Newcomer
February 1, 2023
Question

Error 403

  • February 1, 2023
  • 1 reply
  • 13 views

I have a Zoom account and recently re-installed Zoom on my laptop but am getting Error 403: app_not_configured_for_user when I try to access a meeting link.   Some internet posts say this means my account is not active (paid for?) but I am on my home laptop.   Ideas?

1 reply

S
Community Champion | Employee
sachinzoom
Community Champion | Employee
February 1, 2023

Hello,

 

If you are receiving Zoom Phone error 403: Your account is inactive. Please contact admin., this means that there might be a problem with your account license or calling plan.

Contact your Company Zoom Phone admin for help. The admin may need to assign a Zoom Phone license or calling plan.

 

Link: https://support.zoom.us/hc/en-us/articles/5876223217037-Zoom-Phone-error-403-Your-account-is-inactive

 

If this helps, please accept the answer as an accepted solution.

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