end-to-end encryption is missing in settings | Community
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A
Explorer
Anna9
Explorer
February 16, 2022
Question

end-to-end encryption is missing in settings

  • February 16, 2022
  • 1 reply
  • 16 views

Hi,

for work I have to activate the end-to-end encryption, which you can find usually in "settings" and "security".

But this option is missing in my settings. 

    1 reply

    Bort
    Employee
    Bort
    Employee
    February 16, 2022

    Could be that you haven't enabled E2EE for your meetings overall in Settings, or if you are a free user, you may have to verify your phone number before you can access this option. You can find out more about E2EE meetings here: https://support.zoom.us/hc/en-us/articles/360048660871-End-to-end-E2EE-encryption-for-meetings

    A
    Explorer
    Anna9Author
    Explorer
    February 16, 2022

    I'm a licensed user and my phone number is also verified🙁

    The option is just nowhere listed.

    Bort
    Employee
    Bort
    Employee
    February 16, 2022

    It could also be something that an account admin has disabled for use on the account. You might reach out to the admin of your Zoom Account to find out if that is the case. 

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