Enable request remote control

This feature is only valid for certain devices. What device and OS is at the other end?

If this works please click accept as a solution.

I have both performed and received remote control back in the day when I still had a free account. Sorry this doesn’t answer your question -- I believe ​@storyhub may have already done that.

A Zoom license alone usually isn't enough to make the Remote Control option appear. A few things to check:

• Make sure Remote Control is enabled in the Zoom web portal under Settings → Meeting → In Meeting (Basic) → Remote Control.

• If you're part of an organization, an admin-level setting may be overriding your personal settings.

• The participant must be sharing their entire screen or a supported application window, and they may need to grant permission when you request control.

• Ensure both you and the participant are using up-to-date Zoom clients, as older versions can sometimes cause the option to be missing.

• During screen sharing, the option should appear under View Options at the top of the meeting window.

If all of these are configured correctly and the option is still missing, it may help to compare your account settings with the licensed user who can use Remote Control or contact Zoom Support to verify there are no account-level restrictions.