Dual Screen Display for Screen Sharing and Webcam View in Zoom – Missing After Update? | Community
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Newcomer
November 6, 2024
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Dual Screen Display for Screen Sharing and Webcam View in Zoom – Missing After Update?

  • November 6, 2024
  • 2 replies
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Our company utilizes a dual-screen setup during meetings, with one monitor dedicated to screen sharing and the other for viewing participant webcams. Following a recent Zoom update, we've observed that this functionality is no longer available. Is there a specific setting we need to adjust to restore this feature?

Best answer by jdott16

Hello,

 

I would recommend viewing the following support article to verify that your Application settings allow Dual Screen. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064500

 

Sometimes an update can revert some settings, which appears to be the case here. You can also find out about sharing multiple screen simultaneously here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064237 

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

2 replies

jdott16
Community Champion | Employee
jdott16Answer
Community Champion | Employee
November 7, 2024

Hello,

 

I would recommend viewing the following support article to verify that your Application settings allow Dual Screen. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064500

 

Sometimes an update can revert some settings, which appears to be the case here. You can also find out about sharing multiple screen simultaneously here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064237 

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

Newcomer
January 8, 2025

Have the same problem, after an update, I can use dual monitor settings and get two windows, but the screen share is always displayed in both of the windows. This is when I am watching a screen share. I used to be able to have all participants as a gallery in one window and the shared screen in the other. How can I activate this again?