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H
Newcomer
hjennings3
Newcomer
November 7, 2024
Question

Downloading a "lost" recording

  • November 7, 2024
  • 1 reply
  • 1 view

My computer glitched and I lost two files recorded this morning (not cloud recorded but recorded to my computer.)

Is there any possibility that the recordings still exist on the Zoom server and I can re-initiate a download?

I'm thinking no, but at this point I'm out of options trying to recover from my computer.

 

thx

 

h

1 reply

jdott16
Community Champion | Employee
jdott16
Community Champion | Employee
November 8, 2024

Hello,

 

As this is a local recording, your local device would need to be checked to see if the recording is available still. It is most likely the file is lost, and I do apologize. There is no way to recover a local recording that is not hosted on Zoom's cloud servers. You can find out more about troubleshooting local recording issues here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061761

 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

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