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arieldov
Newcomer
January 10, 2022
Question

downloaded recording out of sync

  • January 10, 2022
  • 1 reply
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Hi there, My recorded meeting looks and sounds fine on the cloud, but once downloaded the audio is out of sync. Solutions anyone?

    1 reply

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    January 21, 2022

    Hi @arieldov 

     

    There are several possible reasons why this happens though it is usually associated with networks strength/connectivity issues. Another possible reason would be using an out-of-date program/application.

    If you're joining a meeting through the Zoom application:
    1. Uninstall the Zoom application.
    2. Reboot the device.
    3. Reinstall Zoom application > https://zoom.us/download
    4. Try recording a meeting and check to see if it is now working.

     

    I hope this helps!

    Zoom Community Team

     

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