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Newcomer
Daniel789456
Newcomer
January 11, 2024
Solved

Downgraded Zoom Client Version

  • January 11, 2024
  • 3 replies
  • 7 views

Why is it happenning ? from 5.17 to 5.13 has been downgraded !

Best answer by Onno

After some more research I did find the reason. It has nothing to do with the Zoom client itself. 
We had Google Workspace endpoint management configured to roll out Zoom automatically at first login. It  served the older version and kept rolling back upgrades. After fixing this, users were able to upgrade again.

3 replies

O
Newcomer
Onno
Newcomer
February 7, 2024

I have several users complaining about this as well. 

R
Community Manager
rn-zm
Community Manager
February 13, 2024

Hi @Daniel789456 @Onno a bit confused around this error you're facing. Were you prompt with an error stating, "5.17 to 5.13 has been downgraded"? Zoom never reverts back to versions unless you're enrolled within device management where  your IT Admin is pushing those changes, or you are manually uninstalling, and reinstalling a older version of Zoom. Zoom as of now, does not publicly present older versions to install from, unless you're utilizing one of these methods depending on your OS. 

O
Newcomer
OnnoAnswer
Newcomer
February 14, 2024

After some more research I did find the reason. It has nothing to do with the Zoom client itself. 
We had Google Workspace endpoint management configured to roll out Zoom automatically at first login. It  served the older version and kept rolling back upgrades. After fixing this, users were able to upgrade again.

    R
    Community Manager
    rn-zm
    Community Manager
    February 14, 2024

    Amazing news! Thank you for the update, @Onno!

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