Domain error - 100006000

Forum|Forum|4 years ago
September 30, 2021
4 replies
40 views

I tried to sign in via SSO and now the domain name I used (that doesn't exist) prefills the domain of every meeting I try to join, and I get an error message (100006000).

I was invited to speak at an event and the organiser said that I needed to create an account to access the meeting, and that she would add my domain to the whitelist. My company doesn't use Zoom but when I first tried to access the meeting, the link it didn't work - so I tried the SSO log-in instead, adding my company name (for example ABC company) as the domain. This also didn't work, but now every subsequent external meeting I try to join replaces the correct domain with my company's (e.g. the meeting is for xUniversity.zoom.us and it loads in my browser as ABCcompany.zoom.us, even though my company doesn't have a Zoom domain or SSO login). I've cleared my cache and cookies but I can't find a way to make Zoom forget this fake domain. Help?? (Please!)

Best answer by Creola

Hello @Cosmia ,

I would suggest uninstalling all Zoom files from your computer using the clearzoom.exe file in this article https://support.zoom.us/hc/en-us/articles/360062306851-Troubleshooting-screen-flicker-when-sharing-a-screen

Once done, restart your computer then do a fresh install from www.zoom.us/download

C

CreolaAnswer

Community Champion | Employee

Hello @Cosmia ,

I would suggest uninstalling all Zoom files from your computer using the clearzoom.exe file in this article https://support.zoom.us/hc/en-us/articles/360062306851-Troubleshooting-screen-flicker-when-sharing-a-screen

Once done, restart your computer then do a fresh install from www.zoom.us/download

C

CosmiaAuthor

Newcomer

Thanks SO much! That worked 🙂

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ehshi

Newcomer

I have the same problem under linux , and even uninstalling ( I even purged the configs) and reinstalled it , still having the smae isssue . even the update check on about window , shows failure and when I click on Manaul update , it tries to open XXcompany.zoom.us/support/down4j

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willjoe

Newcomer

How to fix Zoom error 100006000?

As this error code is not listed on the official website of Zoom but we have gathered some workarounds to fix this. You can also follow them to fix this error code.