Disconnect when using two accounts on the same network | Community
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Newcomer
phunt
Newcomer
August 26, 2021
Question

Disconnect when using two accounts on the same network

  • August 26, 2021
  • 2 replies
  • 13 views

Currently I am having a problem, when in the same network I log in to two zoom accounts on two different devices, one account works normally, the other one, it takes about 4 to 5 minutes to disconnect . I have tried on both mobile and pc it's the same case. When I use vpn, this temporarily solves this situation, is there any way to completely fix this problem?
Thanks

      2 replies

      R
      Community Manager
      rn-zm
      Community Manager
      October 8, 2021

      Hey @phunt, leaning towards not being a Zoom problem, however, it's the interference of connections on your network. Just from past experience, I've had two devices on a network before and one seems to never connect or just takes forever connecting to an external server of something, for your example reaching Zoom. Do you know if you're on an IPv4 or IPv6 network? Are you experiencing Packet loss? You can look into the following articles to see if this helps

      R
      Community Manager
      rn-zm
      Community Manager
      October 11, 2021

      Hey @phunt, I'm just checking in to see if my response was helpful. If this is the case, make sure to click the 'accept as solution' button. Thanks!

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