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Explorer
Charlie Arthur
Explorer
July 14, 2026
Question

Disapearing Contacts

  • July 14, 2026
  • 6 replies
  • 246 views

Overnight my contacts have vanished in the Zoom App. Anyone else had the same problem, if so is there a solution? I can still find my contacts via the chat function, but not in the contact section.

    6 replies

    aluyun
    Community Manager
    aluyun
    Community Manager
    July 15, 2026

    Hi ​@Charlie Arthur,

     

    Thank you for reaching out. I am sorry to hear what happened. This can happen due to a known Zoom desktop app issue where contacts disappear after you close and reopen the app, and the list only comes back after a manual refresh. The fix is included in the latest app update.

     

    What to do:

    1. Update the Zoom Workplace app to the latest version (desktop app).
    2. After updating, fully quit Zoom (exit the app, not just close the window) and reopen it.

     

    Please feel free to reach out any time if you any other Zoom related query or concern.

    C
    Explorer
    Charlie ArthurAuthor
    Explorer
    July 15, 2026

    Hi Aluyun, thanks for reaching out. I’ve already tried that. Uninstall and reinstalled latest version. A dozen of my colleagues have had the same thing happen just this week and we are all considering leaving Zoom for another platform.

    aluyun
    Community Manager
    aluyun
    Community Manager
    July 20, 2026

    Hi ​@Charlie Arthur,

     

    Thanks for getting back to us, and I apologize for my delayed response.

    Could you let us know when you first started experiencing this issue? Also, which version of the Zoom client are you using, and what operating system is your computer running?

    In the meantime, we'd also appreciate it if you could submit a problem report directly through the Zoom Workplace app so our team can investigate further.

    To do this:

    1. Open Zoom Workplace.
    2. Click Help > Report Problem.
    3. From the Product dropdown, select Contacts.
    4. Complete the requested information and submit the report.

    This report includes diagnostic information that can help our team better understand what's happening and investigate the issue more efficiently. Thanks!

    C
    Explorer
    Charlie ArthurAuthor
    Explorer
    July 20, 2026

    I told you when the problem started in my initial post (overnight). I'm not filling in a form because Zoom make it so difficult to speak to a human being......the company doesn't respect the importance of human contact. You think AI is the solution. I'm now up to 31 people who will quit Zoom over this issue....and that's just my small network 

    aluyun
    Community Manager
    aluyun
    Community Manager
    July 21, 2026

    Hi ​@Charlie Arthur,

     

    I understand and I do apologize for the inconvenience. Thank you for your patience. We've escalated the issue internally and a member of our team is actively looking into it, we will provide an update as soon as possible.

    C
    Explorer
    Charlie ArthurAuthor
    Explorer
    July 21, 2026

    I appreciate the update, but the fact Zoom won't allow it's customers to speak to a human being in real time to solve the problem shows how much contempt you have for us. We're already trialling a new platform. 

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