difficulty for some attendees to get on | Community
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Newcomer
April 13, 2022
Question

difficulty for some attendees to get on

  • April 13, 2022
  • 9 replies
  • 8 views

Hello, we recently held a zoom conference with 35 people who attended, but 7 could not get on. One received this comment: "The host requires authentication on the commercial Zoom platform to join this meeting. Please log in with a commercial Zoom account to join."  what does this mean, and what did I do wrong?

    9 replies

    AelyxShephard
    Newcomer
    Newcomer
    June 29, 2022

    I also am having this issue - I try to sign onto the Zoom meeting for my class for college and I get the same message... 

     

    Well I have Zoom and I have the Software version of it and the Website Version of it... but what is this Commercial Version of it I need to participate in my online courses!?

     

    If anyone answers you, or you figure out an answer, please reach out to *********** and hook up an answer pretty please.

    Newcomer
    July 18, 2022

    I am experiencing this issue as well...was not able to get into an educational forum as a result

     

    Newcomer
    August 23, 2022

    I have the same issue with one guest I invited to my zoom meeting.  Did you find a solution.

    Newcomer
    August 23, 2022

    I have the same issue with one guest I invited to my zoom meeting.  Did anyone find a solution?

    Newcomer
    August 23, 2022

    I have the same issue with one guest I invited to my zoom meeting.  Did you find a solution?

    Newcomer
    November 10, 2022

    I held a webinar today and had the same issue, anyone figured that out yet ?

    Newcomer
    November 15, 2022

    We are having this same issue on an ongoing basis.

    Newcomer
    November 29, 2022

    Hi Evyn, I am having the same problem with some of the attendees to a meeting receiving the same message, while others have no issues accessing the meeting via the link. Has anyone managed to resolve this issue yet? Very frustrating...

    Newcomer
    November 29, 2022

    Hi all, some progress with this issue. It turns out that the attendees that could not join the meeting using the link had not logged in and updated their Zoom account in a while. Once they did this they were able to join using the link as usual. 

    I hope this helps.

    Newcomer
    January 14, 2023

    Was this issue ever resolved, Evyn?