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Newcomer
August 19, 2024
Question

Desktop sharing quality

  • August 19, 2024
  • 1 reply
  • 2 views

Hi, 

I have noticed in the Zoom API that it reports the screen sharing quality as poor for a few calls where there was screen sharing involved. Curious to know what is the logic used to determine the quality as poor or good?

    1 reply

    jrmagno
    Employee
    Employee
    September 2, 2024

    How Zoom Determines Quality (Poor, Fair, Good)

    • Good: Minimal packet loss, low latency, stable jitter, and sufficient bandwidth, resulting in smooth and clear screen sharing.
    • Fair: Moderate packet loss, slightly higher latency, minor jitter, and potentially lower bandwidth than optimal, leading to occasional minor disruptions.
    • Poor: High packet loss, high latency, unstable jitter, insufficient bandwidth, or any combination of these factors, resulting in a choppy, delayed, or pixelated screen-sharing experience.

    Improving Screen Sharing Quality

    If you're noticing poor screen-sharing quality in your calls, consider the following steps:

    1. Optimize Network Performance: Ensure a stable and high-speed internet connection for both hosts and participants.
    2. Reduce Network Load: Close unnecessary applications or devices that might be consuming bandwidth.
    3. Update Zoom Client: Ensure everyone is using the latest version of the Zoom client, which might contain optimizations and improvements.
    4. Check Zoom Settings: Adjust screen-sharing settings to balance quality and bandwidth usage.

    cheers