Deleting Cloud Recording as a Basic User | Community
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Rob-ZM20
Newcomer
June 27, 2024
Question

Deleting Cloud Recording as a Basic User

  • June 27, 2024
  • 2 replies
  • 7 views

I used to be a Zoom Pro User but I have changed to be a Basic User as I'm not using Zoom as much as I used to. I have some recordings on the Cloud and I would like to delete them but I can't get access to the page of Recordings. It says "You have not enabled the Cloud Recorder. (200)". 

 

I tried terminating my account also but I wasn't able to do it. Can someone help here? Thanks! 

2 replies

Bri
Community Manager
Bri
Community Manager
June 27, 2024

Hi there, @Rob-ZM20. If it has been over 30 days since you switched from a Paid account to a Basic account, your cloud recordings will automatically be deleted. 

 

If you're sure you want to permanently delete your account, you can follow the steps outlined here. 

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    June 28, 2024

    Welcome to the Zoom Community, @Rob-ZM20.

     

    It's my understanding that when you downgrade from Licensed (Pro) to a free (Basic) account, Cloud recording is disabled AND access to any previously created Cloud Recordings is no longer possible.  As @Bri   mentioned, your Cloud recording will be automatically deleted in 30 days... I believe this is whether or not you terminate your account.

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