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DrAlfreda
Newcomer
September 30, 2021
Question

Could not unmute phone callers

  • September 30, 2021
  • 1 reply
  • 4 views

Hi. We had a meeting with 40 people. 20 signed in on video and 20 used the call in number.

There was no problem with those who signed in with video, but The system did not allow us to unmute the ones who called in using the telephone number, and they did not know how to unmute themselves either?

Can anyone help?

    1 reply

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 30, 2021

    Hi @DrAlfreda 

     

    Being able to un-mute anyone is reliant on them having agreed for the Host to have that ability.

     

    On desktop clients, Zoom asks the Participant to grant the Host permission to un-mute them, when they first join a Meeting hosted by that Host. That permission sticks for all future meetings with that Host.

     

    Your Participant would have either given their permission for you to un-mute them either at the start of the Meeting, or from a previous meeting that you hosted with them.

     

    I am not sure Dial-In phone users are asked to grant the Host that same permission. There may not be a process for that. They might have to use a Participant ID.

     

    Dial-In phone Participants can mute/unmute themselves with *6. They are generally given this instruction when connected.

     

    Rupert

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