Could not find recorded meeting

Forum|Forum|3 months ago
October 16, 2025
2 replies
14 views

When the meeting starts, it is automatically recorded. When it's over, it will be confirmed that the cloud-recorded edition has been sent.

However, I am not an advanced edition user, so I could not find the cloud-recorded edition.

When I try to locate the record on my Mac, there is no such file.

When I set up to record the meetings locally, that is, on my Mac under my account, it shows that it is already locally recorded.

I am kinda in a bad loop here.

Could someone help me with this? Or tell me a number that I could call to reach? I called the Hong Kong office, but it was AI.

Thank you so much.

Recordings

ArvinG

Employee

Hi @Mirandam – Are you the host of this meeting? In my mind this is likely happening because of one of the following reasons:

Cloud Recordings are only available for licensed Pro, Business, or higher accounts. If you’re on a Basic (free) plan, any auto-recorded meetings are saved to the host’s cloud, not yours.
If you weren’t the meeting host, the recording belongs to the host’s account — even if you see the red recording icon.
Local Recordings save to your computer only if you’re the host or the host gave you permission to record. You can find these under: Documents > Zoom > [Meeting Name + Date]

Thanks!

L

LisaPotter

Newcomer

I'm having the same problem. I got permission to record to my computer from the host, but the recording is not in my documents folder, or anywhere else that I can see.

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