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J
Newcomer
JeffS
Newcomer
September 26, 2021
Question

Connection issues with new router

  • September 26, 2021
  • 1 reply
  • 13 views

I can't access meetings since I put in a new router.  I get the 5003 error which refers to connectivity issues.  I have no problem reaching anything else online.  Any thoughts?

 

 

    1 reply

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    September 27, 2021

    Hi @JeffS 

     

    What other components do you have in your network?

     

    Do you have an ISP-modem also, and then your new router? Do you have any additional routers, switches, or wireless access points anywhere on your network?

     

    Are you able to login to https://zoom.us/profile

     

    Rupert

     

     

     

    D
    Newcomer
    dtnvgoo
    Newcomer
    November 9, 2021

    Dear Rupert,

    I can login to my profiles, but I can't connect to any meetings since last night. My firewall settings have not changed, and my internet connection is stable.

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