Cloud recording will be disabled on Jun 20, 2023 | Community
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Newcomer
June 14, 2023
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Cloud recording will be disabled on Jun 20, 2023

  • June 14, 2023
  • 1 reply
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Hi everyone, 

 

I can see this message in my profile from this morning ' Cloud recording will be disabled on Jun 20, 2023. Please contact your account admin for assistance.'

 

Has anyone had this problem? I would appreciate your valuable help.

 

Thanks a lot. 

Best answer by CarlaA

Hi @DanielDiaz, thank you for posting for the first time and welcome to the Zoom Community!

 

Users/Accounts exceeding the cloud storage capacity will receive this kind of notification. To resolve this, you can either free up some space on your cloud recording by deleting some of your recordings or purchase cloud recording storage on your Billing page on the Zoom web portal: https://us06web.zoom.us/billing/.

 

I hope this helps to clarify!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

1 reply

CarlaA
Community Manager
CarlaAAnswer
Community Manager
June 14, 2023

Hi @DanielDiaz, thank you for posting for the first time and welcome to the Zoom Community!

 

Users/Accounts exceeding the cloud storage capacity will receive this kind of notification. To resolve this, you can either free up some space on your cloud recording by deleting some of your recordings or purchase cloud recording storage on your Billing page on the Zoom web portal: https://us06web.zoom.us/billing/.

 

I hope this helps to clarify!

Carla,
Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

Newcomer
June 14, 2023

@CarlaA How kind of you to share with me this information, it has been very useful. 

 

Thanks a lot.