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Newcomer
lviteri
Newcomer
October 6, 2023
Question

Cloud Recording

  • October 6, 2023
  • 3 replies
  • 6 views

Scenario:

A coworker of mine started the meeting. He passed the role as host to me when I joined the meeting so I could cloud record to get the audio transcript once the meeting was over. I clicked the cloud record button when everyone joined the meeting. I see the flashing red button. The meeting is now over, my coworkers have left the meeting, and I click stop recording a second before I end the meeting. 

 

Problem:

I can't find the recording anywhere. I didn't get any email from zoom regarding the recording of the meeting. I have checked the recording library in my zoom account but nowhere to be found.

 

Questions:

1)Is there a solution to finding the recording? 2)What did I do wrong? 3)How can I prevent this problem moving forward? 4)Does the recording get sent to the original host?

 

Thank you for taking the time to read this post and trying to help me. 

 

  

3 replies

Bri
Community Manager
Bri
Community Manager
October 6, 2023

Hi @lviteri! Please check with the original host. The cloud recording should be in their recordings 

L
Newcomer
lviteriAuthor
Newcomer
October 6, 2023

What if my coworker doesn't have the same recording settings set as me? I am assuming he didn't enable his cloud recording settings. Would he still have access to the recording despite the difference in setting options? 

Bri
Community Manager
Bri
Community Manager
October 9, 2023

@lviteri  a co-host shouldn’t have the ability to start a cloud recording if the host’s account has cloud recording disabled, so you should be fine in this situation. Let us know if you have any more questions! 

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
October 10, 2023

Hi, @lviteri.

 

Cloud Recordings always belong to the Meeting owner, regardless of who was Host or who started the recording. 

    A
    Newcomer
    AllenH
    Newcomer
    October 10, 2023

    We always have 2 instructors for each course. The division of labour varies from term to term. The person who set up the Zoom meetings may not be the one who is in charge of the recordings and posting them for students to refer to.

    Is there a way to re-assign the "owner" after the meetings have been created, or to give a co-host access to the owner's recordings folder?

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    October 10, 2023

    Welcome to the Zoom Community, @AllenH.

     

    If both instructors have accounts at the same organization -- that is, there is one account owner that owns both of the instructor's accounts -- and both accounts are Licensed (paid), there is a way to provide access using the Scheduling Privilege.

     

    This Zoom Support article has details about using Scheduling Privilege:

    https://support.zoom.us/hc/en-us/articles/201362803-Using-scheduling-privilege 

     

    It can be complex setting this up for the first time -- a number of different options must be set properly to enable the recording-sharing feature.  But once it's set, it should be fine.

     

    If you do not have a large organization with an experienced Zoom Admin but you do have both people on the same account, let me know and I'll try to assist.

    A
    Newcomer
    Adibha
    Newcomer
    October 28, 2023

    Hello zoom, today I recorded a video about 3 hours then I stop, it still processing, and after 30 minutes I started the recording back and stopped again after 3 hours too. However, I can't see whether the second recording is processing or not. Can you explain it.  I'm really desperate now

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