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Newcomer
September 15, 2021
Question

Cloud Recording

  • September 15, 2021
  • 1 reply
  • 8 views

Hi,

 I want to ask about recording.
I bought a paid account for 1 month.
then I made a recording to the cloud.
now, the account has expired.

how to download previous recordings when my paid account has run out?

 

Edit :
if I renew my account, will the recording come back?
recording in the cloud has a time limit, right?

    1 reply

    Community Champion | Employee
    September 15, 2021

    Hi @Sandia_Wira ,

     

    If your paid account expired, your cloud recordings will not longer be visible, however if you renew your subscription you will be able to get your recordings back. Make sure to download onto your computer before your subscription expires as follow https://support.zoom.us/hc/en-us/articles/205347605.