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R
Newcomer
Riskacademy
Newcomer
July 18, 2022
Question

Cloud Recording

  • July 18, 2022
  • 1 reply
  • 1 view

I recorded the meeting 2 days ago. And it is still showing "Processing Recording..."

This is an normal lenght of the video, which is 3 hours, that I have recorded previously. 

Can anybody give an advice?

 

Thank you.

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    July 18, 2022

    Hi @Riskacademy cloud recordings generally take about 2 times the duration recorded to process, but occasionally may take up to 24 hours due to higher processing loads at that time. If you're still not able to access your cloud recording suggest opening a ticket with our Zoom Tech Support https://support.zoom.us/hc/en-us/requests/new to further look into the issue. 

    R
    Newcomer
    RiskacademyAuthor
    Newcomer
    July 18, 2022

    Thank you for your advice 🙏

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