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Newcomer
Studio100
Newcomer
October 25, 2021
Question

Closed Captioning Recording

  • October 25, 2021
  • 1 reply
  • 28 views

I have a paid account and have enabled closed captioning.

 

It works fine during meetings and on Cloud recordings, but does not appear when I record to my local computer.

 

Is this correct? 

    1 reply

    Bort
    Employee
    Bort
    Employee
    October 25, 2021

    Correct, captions are not automatically saved with local recordings. You would need to manually save a copy of the transcript and add the captions afterwards. 

    S
    Newcomer
    Studio100Author
    Newcomer
    October 25, 2021

    So the only way to have the closed captions appear on the recording exactly the same as the meeting is to record to the cloud?

    Bort
    Employee
    Bort
    Employee
    October 25, 2021

    Even if you record to the cloud, the captions are not saved directly to the cloud recording. When viewing the recording on the Zoom website, we will automatically add the captions from the transcript to the playback of the video, but if you download a copy of the recording from the cloud, captions are not included in the video. 

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