Closed Caption does not work for breakout rooms. | Community
Skip to main content
Newcomer
May 25, 2022
Question

Closed Caption does not work for breakout rooms.

  • May 25, 2022
  • 6 replies
  • 4 views

As the title says, the closed caption feature does not work for breakout rooms. It does work for the main Zoom room but when you change to a breakout room, the display disappears. The "CC" icon is still there, but it does not turn on or off the captioning. Seems to be a bug. I've raised this issue before but with no response.

    6 replies

    Community Champion | Employee
    May 25, 2022

    @jasonbiggs  The current design is CC does not extend to breakout rooms however this has been submitted to our Product team as a feature request. One workaround is  if you're the meeting host, we recommend using a third-party closed captioning service if you want closed captions in breakout rooms.
    If you want to a participant to type closed captions, make sure you assign them permission to type closed caption before starting the breakout room sessions:

    Newcomer
    August 23, 2022

    We are an educational system which uses Zoom for our bootcamps. Please add this support for students in the Deaf/Hard of Hearing community who wish to participate more easily in the breakout rooms. On days where an Interpreter is not available for the class, we are having to type quite a bit to include them in our breakout projects.

    Newcomer
    June 8, 2022

    Jason, if this helps: 

    Zoom's automated AI "Live Transcription" only works in the main room; 

    If you also "assign a participant to type"  BEFORE you open the breakout rooms, that individual can continue to type closed captions in whichever breakout rooms they join, even if they move to a different room.  Zoom's live transcription will continue to work in the main room even after breakout rooms are open and the assigned participant is typing captions in their breakout room.

    What I didn't check was which of these would be dominant in the main room when both live transcription is turned on and a captioner is assigned to type.  Hopefully one of them will work!

    Newcomer
    June 18, 2022

    Any update on whether and how you can have both live transcription (that's the AI automatic transcription?) and a captioner? 

    Newcomer
    June 21, 2022

    @vapap not quite sure if this addresses your question.  As I mentioned, you can turn on the AI transcription as well as assign a captioner to type.  When I tested it out, the main room captures both streams when both are turned on. So to avoid duplicate captioning, I either have to let my captioner know  not to type while they are in the main room, or turn off the AI transcription during the sessions when the captioner will be in the main room.  Hope this helps.

    Newcomer
    August 23, 2022

    We are an educational system which uses Zoom for our bootcamps. Please add this support for students in the Deaf/Hard of Hearing community who wish to participate more easily in the breakout rooms. On days where an Interpreter is not available for the class, we are  having to type quite a bit to include them in our breakout projects.

    Newcomer
    December 16, 2022

    I'm just trying to get an orientation session ready for a hearing-impaired student. CC still does NOT work in breakout rooms. This needs to be RESOLVED. I'm sure there are technical issues here, but disallowing some students from participating in discussions is a HUGE problem. I hope Zoom, which does work hard to get this kind of issue solved, can solve THIS issue right away. 

     

    Newcomer
    May 4, 2023

    As it's nearly a year after this original post, I'd love to know if there are any updates re: adding this feature. 🙂