Closed Caption

Forum|Forum|3 years ago
December 23, 2022
2 replies
4 views

HELP!! My hearing is very bad and on many calls, I struggle to hear all of what people are saying. I have tried everything I can think of to turn on CC, but no luck.

I have basic. I also have a school provided account, but according to my information, the administrator has captioning shut off. So how can I get captioning on my basic account?

I see some mention of third party methods. Any suggestions?

Any help would be greatly appreciated.

Thanks!!

OH... on a basic account does the 40 minutes limit apply if I am not hosting but attending a zoom meeting? That is if the host has a paid version and I do not.

R

rn-zm

Community Manager

Hi @Pizzaman if the host is licensed and schedules the meeting, participants do not have to worry about the 40-minute limit.

Secondly, If closed captioning or live transcripts are available during a meeting or webinar, you can view these as a participant. Ensure that Automated captioning is enabled as well.

P

PizzamanAuthor

Newcomer

Thanks for getting back to me !!!

Since I have Zoom from my school (Captioning not allowed) and also have Zoom I downloaded ( I never know when I will be booted from the school account), how do I know what Zoom I am using and can I switch?

I have captioning enabled on my downloaded Zoom app. As mentioned, school setting are grayed out for CC.

I hold no meetings so I just click to join when I get an invitation. I have no idea what Zoom I am using. Schools, or mine.

Thanks again for getting back to me.

R

rn-zm

Community Manager

Hi @Pizzaman gotcha, okay. This may be dependent on the Account admin at your school. Are you able to go to https://zoom.us/account/setting and configure close caption settings (enabling)?