Client needs a better "update available"

Forum|Forum|4 years ago
September 8, 2021
1 reply
2 views

Hey There Zoomies

I notice lately that sometimes the client says there is an update available, however it is still intermittent.

Most of the time, the message comes up after I press the "check for updates" button.

As the system is going to be relying on users having a client less than six months old from November, can this facility be looked at and made more robust (Windows and Mac Clients) please

Bort

Employee

Hi @UoPAdmin

Most desktop client releases are set as a manual update, meaning the user must check for and agree to updates. Occasionally, we will set a release as a prompted update, meaning we will proactively let the user know there is a specific update available. This happens once or twice a year, and are usually for a larger security issue.

You can certainly submit your comment as product feedback, through our Zoom Feedback form, which is the official way to share any feedback or feature requests with the Zoom team. Thanks!

UoPAdminAuthor

Newcomer

There has been a recent change to the client, where it does prompt for update, however this doesn't occur frequently, and is often precipitated by checking manually!

As Zoom (from November) will no longer function on clients over six months old, then it becomes a bit more compelling to suggest an update is necessary, hence the open request for a more robust system!

Bort

Employee

Hi @UoPAdmin

I am well aware of how the client currently works, just trying to provide some clarification on why you get some prompts to update and other times nothing.

Also, the upcoming change is for a 9-month release window, not 6-months.

I still encourage you to submit this as official feedback, so that it can be tracked by our teams.

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