client cannot hear me

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My audio tests say my equipment is fine though my client cannot hear me. I can hear him. is there an easy fix to this issue? thanks!

Audio

iambobsatAnswer

Community Champion | Employee

Sounds like it's an audio issue on your client's end.

When using your mobile, it automatically detects what audio type you are using. For example, if not using ear/headphones, it automatically switches to speaker mode.

evanratt

Employee

Check out this article for some tips on troubleshooting microphone issues: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066222#h_01GE01FB4D44013EK0JDSN8RRJ

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iambobsat

Community Champion | Employee

Hi. Make sure that you are using the correct audio options just like what is shown in the photo below. I hope this helps. If you find this solution helpful, please hit Accept as Solution below.

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shunyasoundAuthor

Explorer

I am using the right audio options and when I test the speaker and microphone it says it is working. So likely on my clients side. If I access the zoom from my phone instead of my laptop do I need to change the audio options? Thank you!

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iambobsatAnswer

Community Champion | Employee

Sounds like it's an audio issue on your client's end.

When using your mobile, it automatically detects what audio type you are using. For example, if not using ear/headphones, it automatically switches to speaker mode.

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