Client 5.16.0 - 5.16.5 Broken on 64Bit AMD

Forum|Forum|2 years ago
October 26, 2023
13 replies
4 views

Unable to run Zoom Client 5.16 (64bit) on Windows 10 64bit.

I have installed Zoom Client 5.16.0 - 5.16.5 trying both x86/x64, removed the clients using ZoomClean with a reboot in between. I even by passed the firewall but the 64bit clients do not work.

The MSI log looks like a successful install and process monitor is not showing any clue so far.

Zoom Client just never loads.

5.16.5.24296 (64bit) MSI Install log success - Client fails to load (Broken)
5.16.5.24296 (32bit) MSI Install log success - Client Works
5.16.2.22807 (64bit) MSI Install log success - Client fails to load (Broken)
5.16.2.22807 (32bit) MSI Install log success - Client Works
5.16.1.22523 (64bit) MSI Install log success - Client fails to load (Broken)
5.16.1.22523 (32bit) MSI Install log success - Client Works
5.16.0.22201 (64bit) MSI Install log success - Client fails to load (Broken)
5.16.0.22201 (32bit) MSI Install log success - Client Works
5.15.12.21574 (64bit) MSI Install log success - Client Works
5.15.12.21574 (32bit) MSI Install log success - Client Works

Something is broken with 5.16, there are not logs created anywhere that I can find except the MSI log file.

It looks like 5.15.12 is the last version of 64bit that will run in my environment.

Meeting Features

Best answer by LarryWhitlock69

The issue with Zoom 5.16.x 64Bit not being able to run on older AMD processors has been identified by support and should be resolved with Zoom 5.17.5 release.

Show previous replies

K

Kroduk

Newcomer

I tried it a few days back when it came out. 64bit still doesn't work but the 32bit version still runs normally. Shame really that the 32bit should still run but the 64bit doesn't.

K

Kroduk

Newcomer

Don't know if it is just my machine acting up or not, but Zoom Workplace Client 6.3.0, 64 bit version successfully updated / installed and ran on my Phenom II processor today. Anyone else seen this working now? I was surprised when the update worked and it fired up so I manually installed the 64 bit version over top of it again and it still started and seemed to work. Not sure if it is really 64 bit or what now. Anyone else confirm or not if the 64 bit really works now after all this time? My machine is an old Phenom II 1100T.

K

Kroduk

Newcomer

Zoom Workplace Client 6.3.1 also successfully updated in 64 bit today. I am happy now. The problem looks to be resolved finally :).