Clarifying global custom linked variables -unlocked | Community
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Newcomer
March 2, 2023
Question

Clarifying global custom linked variables -unlocked

  • March 2, 2023
  • 2 replies
  • 3 views

I find conflicting details of global custom variables. I built a global custom variable with a Linked Value and Unlocked. Some documentation, and the popup description make me believe that a flow using global_var_set will update the variable value and this value will persist across engagements so long as the value is set to unlocked. But another document has a "Note:" that contradicts this. 

The behavior I am seeing is that the global var is not persistent and any new engagement receives the default value set in the Preference-Variables section.

I need the opposite behavior. I need a variable to be updated in a flow of one engagement and that latest value to be persistent and sent to all following flows. Am I setting a parameter incorrectly or missing an argument in a script possibly?

    2 replies

    rayberg
    Partner
    Partner
    April 18, 2024

    I have the very same requirement. Anyone from the community or from Zoom team can shed some light on this?

    rayberg
    Partner
    Partner
    April 18, 2024

    Update: in my case it was just a misconfiguration of the Linked Variable. Works as expected.
    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058549