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Newcomer
watermeloncrunc
Newcomer
January 17, 2023
Solved

chat reactions

  • January 17, 2023
  • 9 replies
  • 11 views

How do you react to messages in chat with the new update?

    Best answer by BKinyon

    For everybody - I have solved my issue so hopefully it helps with you all. I had a compound issue but I will explain through it. Basically, I did not have the ability to react to in meeting chats and so I figured I would update. But alas the update option just was not there. At my agency, they had reconfigured our desktops and a few other things which made us unable to either install or uninstall a program. I therefore had to get our IT involved. Once that was done and I was able to uninstall, download a new version and then reinstall that one, everything has worked great since. I can react to in-meeting chats and my update option is back as well. I can also make myself an avatar, which is fun. I found out through this process that a lot of people at my agency had lost their update option as well and had to go through the same process. Either way, try uninstalling and downloading the newest version from the Zoom website. I am adding it to the bottom of this for easy access. I can try to answer more questions if you respond to this post. I hope it works for everyone else as well. 

     

    https://zoom.us/download

    9 replies

    Bri
    Community Manager
    Bri
    Community Manager
    January 17, 2023

    Hi @watermeloncrunc ! 

    1. In the meeting controls, click Chat 
       

       

    2. Hover your cursor over the message you want to react to. Additional options will appear to the right of the message.
    3. Click the reaction icon

    https://support.zoom.us/hc/en-us/articles/11402068443021-Using-the-new-meeting-chat-experience

     

    W
    Newcomer
    watermeloncruncAuthor
    Newcomer
    January 18, 2023

    It doesn't work. 

      Bri
      Community Manager
      Bri
      Community Manager
      January 18, 2023

      Thanks for replying. Can you explain to me what you're seeing or provide a screenshot? I'd be happy to help 

      W
      Newcomer
      watermeloncruncAuthor
      Newcomer
      January 19, 2023
      Screenshot-2023-01-19-090255.png
        Bri
        Community Manager
        Bri
        Community Manager
        February 3, 2023

        Are you the admin of your account? If not, it could be possible that your admin has restricted the use of reactions: https://support.zoom.us/hc/en-us/articles/9206892940557-Configuring-Zoom-Team-Chat-admin-settings#h_01GDP350633W2XZBJWQH1YTJFP

        L
        Newcomer
        lambda1
        Newcomer
        February 3, 2023

        Is it possible that the feature is enabled by some users and disabled by others in the same company?

          B
          Newcomer
          BKinyon
          Newcomer
          January 31, 2023

          Did this ever get solved or responded to? I am having this same issue. It is just not available to me.

            P
            Newcomer
            PatL
            Newcomer
            February 1, 2023

            I am having the same problem.

              P
              Newcomer
              PatL
              Newcomer
              February 21, 2023

              I had the wrong app. I noticed that zoom has two apps for Mac. One for the Intel chip and one for the Apple chip. Know my chat is working.

              P
              Newcomer
              PatL
              Newcomer
              February 21, 2023

              now* 

              M
              Newcomer
              mrottensteiner
              Newcomer
              February 2, 2023

              Same. No reactions show/present. It seems like my account has not updated as my chat options are the exact same as before the update. Nothing shows when hovering and the three dots next to each message only include "copy" and "quote". 

               

              I can access the reactions on my mobile app, but not on the desktop app. Others in my company have full access to reactions on both mobile and desktop apps.

                L
                Newcomer
                lambda1
                Newcomer
                February 3, 2023

                I'm experiencing the same problem: I can see other reactions to comments in the chat. But I don't have the option to react. Only "copy" and "quote". I'm using Zoom Version 5.12.9 (13190).

                  L
                  Newcomer
                  Leigh08
                  Newcomer
                  February 21, 2023

                  I also cannot blur the background.  Found out that through I have the correct processor, i5, I haven't upgraded to IOS 10.14 to make it work.  https://support.zoom.us/hc/en-us/articles/360043484511. Assuming this is the same reason I cannot react to chats.

                  B
                  Newcomer
                  BKinyonAnswer
                  Newcomer
                  February 28, 2023

                  For everybody - I have solved my issue so hopefully it helps with you all. I had a compound issue but I will explain through it. Basically, I did not have the ability to react to in meeting chats and so I figured I would update. But alas the update option just was not there. At my agency, they had reconfigured our desktops and a few other things which made us unable to either install or uninstall a program. I therefore had to get our IT involved. Once that was done and I was able to uninstall, download a new version and then reinstall that one, everything has worked great since. I can react to in-meeting chats and my update option is back as well. I can also make myself an avatar, which is fun. I found out through this process that a lot of people at my agency had lost their update option as well and had to go through the same process. Either way, try uninstalling and downloading the newest version from the Zoom website. I am adding it to the bottom of this for easy access. I can try to answer more questions if you respond to this post. I hope it works for everyone else as well. 

                   

                  https://zoom.us/download

                    Harleybruhdawg1
                    Newcomer
                    Harleybruhdawg1
                    Newcomer
                    March 8, 2023

                    aye so ima go trolled

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