chat disappears after breakout session | Community
Skip to main content
A
Newcomer
Alexander108
Newcomer
March 9, 2023
Solved

chat disappears after breakout session

  • March 9, 2023
  • 1 reply
  • 5 views

Hi,

the whole chat history dissapears always after breakout sessions.

Does anybody now that problem and maybe can provide a solution?

Thanks in advance,

Alexander

    Best answer by Frank_TB

    Hello,

     

    This is a known issue and I have been told will be fixed later this month. 
    The  reason this is happening s because you are using the new chat experience. 
    To fix it go to your settings and turn off the new chat experience.

     

    https://support.zoom.us/hc/en-us/articles/11402068443021-Using-the-new-meeting-chat-experience 

     

    “Note: There is currently a known issue when using the new meeting chat experience, which causes chat messages to be lost when moving into breakout rooms. While Zoom develops a solution, we recommend those needing to utilize in-meeting chat and breakout rooms to disable the new meeting chat experience.

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

     

    1 reply

    F
    Community Champion | Customer
    Frank_TBAnswer
    Community Champion | Customer
    March 9, 2023

    Hello,

     

    This is a known issue and I have been told will be fixed later this month. 
    The  reason this is happening s because you are using the new chat experience. 
    To fix it go to your settings and turn off the new chat experience.

     

    https://support.zoom.us/hc/en-us/articles/11402068443021-Using-the-new-meeting-chat-experience 

     

    “Note: There is currently a known issue when using the new meeting chat experience, which causes chat messages to be lost when moving into breakout rooms. While Zoom develops a solution, we recommend those needing to utilize in-meeting chat and breakout rooms to disable the new meeting chat experience.

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

     

    C
    Newcomer
    cyanisch
    Newcomer
    July 12, 2023

    Hi there, this fixed worked for us for a couple months, but the issue is back and the Zoom interface won't let me toggle off on "new meeting chat experience." It gives me a strange (incomplete?) error box that says "This option cannot be changed because  - Enable continuous meeting chat"  

     

    I'm including a screenshot of it.  Any advice you have would be most welcome.

    Thank you.

    CY

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.