Chat Contents Disappear in Breakout | Community
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Newcomer
January 17, 2023
Solved

Chat Contents Disappear in Breakout

  • January 17, 2023
  • 15 replies
  • 2 views

The content that is generated in the chat in the main zoom room disappears (clears out) when participants move into breakout rooms. This is a new change that wasn't happening last week when I used zoom. Is this a bug or new feature that needs to be enabled/disabled?

 

It used to be the case that "Your chat history follows you. This means while attendees are in a breakout room, they will still be able to view the chat messages from the main room prior to entering a breakout room. When they return to the main room, chat messages from their specific breakout room will appear in the chat panel." As described in this doc: https://management.buffalo.edu/content/dam/mgt/Internal/Faculty-Resources/Documents/Zoom-Breakout-Rooms-Limitations-Features.pdf

    Best answer by JamesBaker

    Yes this is a huge regression, to lose the ability to see past messages/instructions.

     

    Looks like we can turn off "New meeting chat experience" in settings, as a temporary workaround: https://support.zoom.us/hc/en-us/articles/11402067412109-Enabling-the-new-meeting-chat-experience

    15 replies

    Newcomer
    February 12, 2023

    we also regret this change. I will submit a support ticket

     

    Community Champion | Customer
    March 20, 2023

    From the release notes - looks like this is getting fixed - 

    • Retain chat messages from breakout rooms 
      When using the new meeting chat experience, users will be able to view the main meeting chat message history when they join a breakout room and also view breakout room chat history when they return to the main meeting. Previously, the new meeting chat experience did not support messages following in and out of breakout rooms.
    Newcomer
    May 12, 2023

    Although the release notes claim the bug has been fixed, it's still not working for me 😞

    Community Champion | Customer
    May 12, 2023

    Make sure your Zoom client is up to date

     

    Regards

    Newcomer
    May 24, 2023

    When updating, should we inform our participants to ensure that their Zoom accounts are up to date as well, or is it sufficient to update only our own Zoom account as the host of the call? I tried to update my Zoom account and it works. The previous messages are still there but for our participants. The previous chat disappears when they join the breakout room.

    Community Champion | Customer
    May 24, 2023

    Hello,

     

    Prerequisites for using the new meeting chat experience

     

    • Zoom desktop client*
      • Windows: 5.13.0 or higher
      • macOS: 5.13.0 or higher
      • Linux: 5.13.0 or higher

     

    • Zoom mobile app*
      • Android: 5.13.0 or higher
      • iOS: 5.13.0 or higher

    https://support.zoom.us/hc/en-us/articles/11402068443021-Using-the-new-meeting-chat-experience 

    Newcomer
    June 7, 2023

    My group is experiencing the lost chat issues, and we have verified that we all have Zoom Windows 5.13.11 installed. 

     

    Can you suggest other potential fixes we can look for?

     

     

    Newcomer
    June 7, 2023

    One of the solutions recommended by Zoom to prevent chat history from disappearing when joining a breakout room is to download the latest version, 5.14.10.

     

    If your Zoom account hasn’t been updated yet, you can download it here. https://zoom.us/download.

     

    And finally, it works 🙂