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Newcomer
Oct 28, 2026 2:41 PM UTC
Question

Cell phone app isn't showing all meeting details via Outlook connection anymore

We have the Zoom/Outlook connection set up.  Our calendar on the Home screen of the workplace app used to provide all details of meetings, even if they weren’t zoom meetings.  If it was on our outlook calendar, it was on our zoom app. A week ago users started reporting only seeing Zoom meeting details with other meeting types being displayed with the title and “Not a Zoom Meeting”.   As a company that boasts being on-the-go and taking calls and meetings from anywhere, what happened? We can no longer open a meeting to join unless it’s a zoom meeting via mobile? 

1 reply

Employee
Oct 29, 2026 5:21 PM UTC

Hey ​@tobey-higgins 

Thanks for reporting this! A few quick things to try:

  1. Re-authorize your Outlook calendar integration in Zoom Settings → Calendar & Contacts.
  2. Update the Zoom mobile app to the latest version.
  3. If it persists, contact Zoom Support: https://support.zoom.com with your app version, device OS, and when the issue started.
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