Captioning in pro account

Hi, and thanks for taking the time to reach out to the community. 

Zoom highly appriciates its users feedback. If you would like to submit feedback, you can click https://zoom.us/feed. 

Alternatively, if you are looking to contact customer service, you have a couple different options. 

If you would like to contact customer service, you can click the chat icon at the buttom of the page, and tell the bot to connect with live agent. 

Then the chat bot will give you 3 options of either contacting support, sales, or billing. Then you can type support, and you will be connected with an agent. 

Then your other option is to submit a web ticket. You can do this by clicking https://support.zoom.us/requests/new, or by clicking the submit request icon in the zoom help center. 

Regards: @pizzalover28

Hi @kellysmith72 

Have you tried the live transcription service during the meeting? That should be available on a Pro account and works very well. The transcription of cloud recordings is limited to Business accounts, but live transcription should be available to Pro accounts already, and soon for free accounts too. 

I am glad that Zoom will be rolling out live transcription for all soon. I understand the need to have added value features for different product levels, but I think that features that help with usability/ADA compliance should be available to all. Like Kelly, I should be providing closed captioning for those who need it; but, as a small business, cannot justify buying up into a business account with its 10 profile minimum when all I need is a single profile.